About LIHEAP...

For many Illinois households, energy costs place a severe and continuing stress on the family's budget. In some instances, the household is forced to make painful decisions regarding which bills to pay and which necessities to survive without. The Low Income Home Energy Assistance Program (LIHEAP) is designed to help eligible low-income households pay for winter energy services.

LIHEAP is funded by the Illinois Department of Commerce & Economic Opportunity and the state of Illinois. Energy assistance is provided by local community action agencies or not-for-profit agencies throughout the state. You may contact the agency provider in your area to apply for assistance.

LIHEAP will provide a one-time benefit to eligible households to be used for energy bills. The amount of the benefit is determined by income, household size and geographic location. An overdue bill or cut-off notice is not required. You do not have to own your home or pay energy bills directly to be eligible for assistance. Your source of fuel does not have to be natural gas or electricity in order to receive assistance.

Emergency assistance may be available if your household is disconnected from an energy source needed for heating and/or a delivered-fuel supplier has refused to deliver, and the tank contains 10% or less.

If funding is available, assistance for reconnection will only be provided to households that have made a good faith effort to maintain their energy services, or that pay a portion of the amount owed for reconnection.

According to funding availability, local agencies will offer three types of LIHEAP assistance:

  1. Energy Assistance: These one-time payments will apply to all income eligible households. Applicants must prove they are low income and responsible for their home heating costs, or if the applicant is a renter and has no utility bills, then the amount of the applicant’s rent must exceed 30% of the household’s income.
  2. Emergency Period: The Illinois Department of Commerce & Economic Opportunity may set aside a portion of the State’s allocation for use in emergency situations. Under this component, funds may be used for either weather or supply emergencies that affect the entire eligible population or for emergency related situations that affect an individual household to the extent funds are available.

In the event of a weather-related natural disaster or extreme weather conditions, the department will develop an appropriate response designed to eliminate the threat to life and health. This assistance will be limited to energy-related crisis activities, such as pledges of payment to utilities, replacement of fuel tanks, heating system and water heater repair or replacement, purchase of fans, operation or support of local cooling centers, coordination with local social service agencies, air conditioners (where medically necessary), etc.

During emergency periods, emergency assistance will be provided within 48 hours from the date the client application is complete (all client documentation has been submitted), or within 18 hours in the event of a life-threatening situation affecting an individual household.

If the department has not declared an emergency period or the department has announced that the emergency period is no longer in effect, emergency assistance may be provided, although it may not be provided within 48 hours. Emergency assistance will not be made on behalf of a household unless the household makes a good-faith effort to pay its home energy bills.

  1. Furnace Assistance: This will be provided to households that qualify for reconnection assistance, but do not have an operating furnace or heating supply for their residence. Furnace benefits, which include tune-up, repair, or replacement will be utilized to restore a vital heat supply to the home. It will be operated by Local Administering Agencies, which are uniquely situated to define and develop individualized responses to energy-related emergencies and emergency furnace repair to restore a home heating source.

If you need assistance, make an appointment by calling your local Community Action office. To find the location of your county's Community Action office, click here.

You will need to bring the following items to your appointment:
  • Social Security Cards for everyone in your household
  • Proof of income for previous 30 days including SS/SSI, cash assistance and employment.
  • Most recent utility bill(s)

Kimberly Lucas, Assistant Coordinator

Aaron Lohnes, Family Assistance Program Director

Serving Five Counties

Dewitt County                    Logan County                   Mason County

1700 E. Main #105                   1800 Fifth St.                         301 S. Dale St.   Clinton, IL 61727                      Lincoln, IL 62656                   Havana, IL 61644    217-935-2455                           217-732-2159                       309-543-6988

Menard County                  Piatt County

1118 Fourth St.                        125 W. Lafayette St.                            Petersburg, IL 62675                Monticello, IL 61856                                       217-632-3878                          217-762-2421


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